JP
J P

1 reviews | Active since Jun 2014

07 Apr 2017, 14:03

MSC CRUISE - STILL WAITING TO BE CONTACTED

<p>Msc cruise</p> <p>Dear Glocell. I have been reading the hatemail over the past few months and your repetitive "its not my fault, deal with it" response . It's heart breaking to be a part of this *******ion. Anyways for what it's worth I will add my story of disappointment to the list of unsatisfied customers. I guess you forgot to add to the terms and conditions that your customers are NOT king! After following Glocells cruise instructions to the T, my husband and i had booked our leave well in advance booked our flights and accommodation only to be told....no wait...I wasn't told anything by Glocell...only to find out that this was a ****. The worst part was that it broke my children's heart. R6500 wasted on flights and hotels and all we got was a "its not my problem, deal with it" response. Its been months....still waiting for a response. </p>

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Replies (1)
Glocell
Glocell's reply11 Apr 2017, 16:28
Official

Good day Jaylutchmee,

Thank you for your post.

We are terribly sorry for the inconvenience and dissatisfaction caused.

Please be advised that your account is not paid up to date; unfortunately, according to the Terms and Conditions, your account had to be paid up to date in order to qualify for a cruise.

Kind Regards

The GloCell Team