LN
Leona N

1 reviews | Active since Sept 2011

17 Jan 2017, 13:45

MSC Cruise ****

<p> I posted a complaint on here on 09/01/2017 and received a response saying I will receive a resolution to the cruise delay by the 12th. it is now the 17th and I have NOT heard a single thing from Glocell. If you cannot provide a service, you should not offer it in the first place.</p>

0
Replies (2)
Glocell
Glocell's reply19 Jan 2017, 11:44
Official

Dear Leona,

GloCell would like to thank you for the interest you’ve shown in the recent MSC cruise promotion.

To date GloCell has been able to accommodate over 1,000 customers, plus their families, with this MSC cruise promotion.

Due to the staggering response to the campaign we regrettably have to advise that there are no longer TLC/MSC promotional cruises available.

This campaign was always dependent on promotional availability however, as a gesture of goodwill, GloCell has decided to provide qualifying customers that did not receive a cruise, an R8,000 discount on their GloCell account, to be used towards their monthly subscription and usage (not exceeding R1,000 per month).

Terms and conditions apply.

Best regards,

LN
Leona N's update19 Jan 2017, 11:50
Reviewer Update

I do not want a credit on my account, I want that in cash because your company advertising a contract which YOU failed to deliver!

I want my cruise or the R8000 in cash!