MSC Cruise Hoax...Glocell and TLC *********** and *************

<p>I took out a contract with glocell in May 2016 promising a voucher for an Msc cruise however i must call back in November to book so ofcourse took out the contract and played my end of the contract by paying every month however the other party namely Glocell did not play theirs i called on the 01 November like i was told to book my cruise was then given a booking form which i filled and sent back the next day being the 02 November 2016 and 11 days later received an email that i was declined due to the high uptake my first question was if i called on the day booking was open and got declined due to incapacity when was i suppose to book to get accomodated??? and then now the second time fooled after seeing a post on facebook which is also ridiculous as i am a glocell customer i think i deserve to atleast be emailed notices and not have to go on facebook to read them i spoke to Tsheko from glocell who sent me my new booking form i filled it out sent it back and received confirmation from him stating that i should get confirmation in 5 working days it is now that day and when i call TLC there is absolutely no answer even tho im waiting on hold for hours on end at my cost. another thing is yesterday another post goes on facebook again and not directly to the customers to fill another form and send through and says if you have already received receipt of a booking form no need to send it but however since its glocell we talking about i sent it anyway, today when i query via email about the status of confirmation i am asked to send a form which i have already sent so there is no method of working they can not handle this and this seems like ***** to me... I have been understanding up until today Glocell had over 8 months to do something about this and put proper measures in place to handle the high uptake they should have not been greedy for contracts that they could not accomodate and should have been working on customers during this time not wait 2 days before the promotion ends.. Pathetic service and pathetic measures no control and Terrible customer service... Do something and do it fast or legal action will be the next step.. Do not rob innocent people because of being greedy and ***********</p> <p> </p>