"MSC Cruise" - Glocell delivered a cruise to NOWHERE!

<p>I have contacted GloCell on multiple occasions regarding thier "Free MSC Cruise" offer. I signed up and registered for the cruise within the dealine, I called to make a booking in November as requested by TLC and sent through the booking forms.</p> <p> </p> <p>GloCell then had a message sent out through an "error" that indicated cruises were booked and not available anymore and provided accomodation options instead. Thereafter they published thier MSC Letter which indicates it was a mistake and more cruise dates were published. I once again submitted all the requested forms and recieved no feedback.</p> <p> </p> <p>In our family we have 4 of these contracts taken specifically for the cruise, we do not need the contract benefits at all. Now people are recieving word that an R8000 credit will be app**** to the contract. This is unacceptable and useless to us since we only took the contract out for the cruise.</p> <p> </p> <p>GloCell needs to urgently sort out thier bookings, you promised a Cruise and now its time to deliver. GloCell is acting surprised about the number of registrations for the cruises. You knew how many people signed up for the contracts in the 22 march to 15 june 2016 promotion period. You should not reach november and be "Surprised" Nobody is going to forget about the offer if that was your plan...</p> <p> </p> <p>This entire registration process is pathetic and pointless. Just by taking out the contract you should qualify for the cruise, I dont see the point in having to get an SMS code and register on the link, then to recieve another registration document in November and another in December. GloCell should already have all its customers details and be aware of which customers signed up during the correct period instead of trying to disqualify people based on a whole lot of deadlines and registrations that go nowhere.</p> <p> </p> <p>TIME TO DELIVER !!!! There are so many complaints on HelloPeter alone, all the complaintants can get together and get legal assistance to fight GloCell on this false advertising offer. I am sure most people would want to cancel the contracts if GloCell cannot deliver on the cruise, and GloCell should be refunding us for every cent debited from our account because of thier shady advertising technique.</p> <p> </p> <p>I have sent emails to Jordace Moodley, who does not bother to respond, much like all employees at GloCell. This needs to be resolved as soon as possible, this issue wont be forgotten especially on social media and will deter new sign ups!</p>