MSC Cruise - GloCell

<p>My husband took out a contract March for this cruise, everything went off well. We have been trying since 1 November to get a hold of someone at the call center to send us the booking form, but no one ever answered the phone. I finally got through and spoke to a Zanub on 22 November she had promised me that my husband will receive the booking form by the end of business 22/11/2016 and if not "definitely" the morning of 23/11/2016. We are now 2 days later and still have not recieved the form. We have tried calling numerous times today already; whoever at the call centre just picks up the phone and ends the call. </p> <p>I am very sorry but this totally unacceptable. It is amlost the end of November, and recieved **** all from GloCell. I want someone to call me or husbund TODAY still for the booking form and it will be sorted before the closing date or I will not leave it here!!!</p> <p>We will get what we are paying for and the service of GloCell needs to improve A LOT and VERY SOON!!!!</p> <p> </p> <p>And on the note of bad service from GloCell, the manager at the Kimberley branch is just as ****ing useless. She promised to change my banking details which was supposed to be changed from December 2015 we are now 1 YEAR later and it is still not changed. Apparently my papers got lost during the change from AutoPage to GloCell she has been promising me she will sort it out for me and I am still waiting.</p> <p> </p> <p>If this is what GloCell really is then you should close your doors!!!!!!!!!!!</p>