JM
Johan M

1 reviews | Active since Nov 2016

25 Nov 2016, 12:52

MSC Cruise By GloCell

<p>I took a contract from Glocell and in the process you get a free Luxury Cruise. I had to register on line for this witch I did. I have been to the store where I took the contract out and was informed that Glocell will send me a mail with the dates. Today I phoned their customer care number ********** and was given the number of MSC Cruises ********** 411 I phone this number and they said I must speak to Glocell and gave me the number ********** 794 This is their Customer complaints line. Here I got no joy and then I proceeded to phone ********** 600 Head office and also no response. I then got a ********** 222 number. I feel I have been cheated by Glocell or the are committing *****. The cruise is worth R8000 and they (Glocell ) Must refund me this as they are not playing the game as per their add http://demo.glocell.co.za/cruise.html</p>

0
Replies (1)
Glocell
Glocell's reply25 Nov 2016, 14:39
Official

Dear Mr Meyer,

Thank you for taking the time to contact the GloCell team. We are terribly sorry for all the inconvenience you have been caused.

The next step would be for you to complete the booking form; we are able to assist in having the booking form sent to you; please provide us with the following details so that we may assist:

Name

Surname

ID Number

Unique Voucher Code

Cellphone number used to register

Email Address

Please remember to post your response privately so that we have view of your details.

Warm Regards

The GloCell Team

Best regards,