MSC Cruise - Bad service, No response to emails/complaints

<p>Like many others, I have been waiting for confirmation of my MSC Cruise booking for way over a month now. The booking forms were submitted in November 2016. I was promised that I would I would get confirmation in 10 days, and to date there has been no response. My account has been paid diligently but Glocell seems happy to take my money without keeping to their end of the contract.</p> <p>Can someone please contact me asap as i can't get through to your call center, the line keeps dropping, and none of my emails are responded to.</p> <p> </p> <p>All my details are attached.</p> <p> </p> <p> </p>