tR
tanya R
1 reviews | Active since Nov 2016
24 Nov 2016, 14:05
MSC Cruise
<p>Same problem as everyone else. Contract taken - No cuise as promised</p> <p> </p> <p>Please take this further and mail your complaint to SA Consumer Complaints(The email will be on their web)</p> <p>I've received a response with a email address and contact details who can assist to take this matter further</p> <p>If we all leave it here nothing will happen</p>
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Replies (3)
Glocell's replyOfficial
24 Nov 2016, 14:59Dear Tanya,
We are terribly sorry for the abominable experience you have had thus far.
Please rest assured that extended cruise dates have been released in order for us to honour all our clients' cruises.
Please select 2 of the below mentioned dates that you would like to cruise on, so that if one date is fully booked, we can accommodate you on another:
Cape Town to Mossel Bay – 20 January 2017
Durban to Portuguese Island – 6 March 2017
Durban to Portuguese Island - 13 March 2017
Cape Town to Nowhere - 28 April 2017
Durban to Nowhere - 25 November 2017
* Dates are subject to availability.
Warm Regards
The GloCell Team
Best regards,
Glocell's reply24 Nov 2016, 14:59
Official
Dear Tanya,
We are terribly sorry for the abominable experience you have had thus far.
Please rest assured that extended cruise dates have been released in order for us to honour all our clients' cruises.
Please select 2 of the below mentioned dates that you would like to cruise on, so that if one date is fully booked, we can accommodate you on another:
Cape Town to Mossel Bay – 20 January 2017
Durban to Portuguese Island – 6 March 2017
Durban to Portuguese Island - 13 March 2017
Cape Town to Nowhere - 28 April 2017
Durban to Nowhere - 25 November 2017
* Dates are subject to availability.
Warm Regards
The GloCell Team
Best regards,
tR
tanya R's updateReviewer Update
24 Nov 2016, 15:38Durban to Portuguese Island – 6 March 2017
Durban to Portuguese Island - 13 March 2017
Why do we have to go to this extend to get an answer. I've been emailing and phoning for 2 weeks?
tR
tanya R's update24 Nov 2016, 15:38
Reviewer Update
Durban to Portuguese Island – 6 March 2017
Durban to Portuguese Island - 13 March 2017
Why do we have to go to this extend to get an answer. I've been emailing and phoning for 2 weeks?
tR
tanya R's updateReviewer Update
29 Nov 2016, 14:39How long before we get feedback???
Our cut off day to book is suppose to be tomorrow????
tR
tanya R's update29 Nov 2016, 14:39
Reviewer Update
How long before we get feedback???
Our cut off day to book is suppose to be tomorrow????