RS
Rebecca S

1 reviews | Active since Jul 2015

09 Jan 2017, 11:19

MSC CRUISE

<p>I have sent by booking forms very long ago and i have make a passports for this booking for 28 April 2017 and i still have to book the flight to Cape Town.it is over 30 working days still no confirmation.See below emails.</p> <p>From: ZA00693 - glocell ********** <p>Sent: 08 November 2016 05:51 PM<br /> To: Serakoane, R. (Rebecca) ********** /> Subject: RE: Glocell Cruise Booking Form</p> <p> </p> <p>Good day,</p> <p> </p> <p>Thank you for sending your booking form.</p> <p> </p> <p>Please allow 10 working days to receive feedback from us.</p> <p> </p> <p>Kind regards,</p> <p>TLC Marketing </p> <p> </p> <p> </p> <p>From: Serakoane, R. (Rebecca) ********** <br /> Sent: 08 November 2016 15:27<br /> To: ZA00693 - glocell ********** /> Subject: FW: Glocell Cruise Booking Form</p> <p> </p> <p><br /> </p> <p><br /> Dear TLC Customer Service <br /> <br /> Kindly find attached <br /> <br /> 1. Booking Form <br /> 2. Voucher <br /> 3. Copy of ID <br /> 4. Contract (tax invoice) <br /> <br /> Thanks and regards <br /> Rebecca Serakoane <br /> <br /> Portfolio Manager | CTDM | Nedbank Corporate and Investment Banking <br /> Third Floor Block F Nedbank 135 Rivonia Campus 135 Rivonia Road Sandown Sandton 2196 South Africa | PO Box 1144 Johannesburg 2000 South Africa <br /> t +27 (0)11 ********** f +27 (0)11 ********** @ ********** <br /> Website: nedbank.co.za <br /> <br /> <br /> <br /> THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising environmental impact and encourage the preservation of natural capital. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> </p> <p><br /> <br />-----Original Message----- <br /> From: ********** ********** <br /> Sent: 08 November 2016 03:21 PM <br /> To: Serakoane, R. (Rebecca) ********** <br /> Subject: Scanned from a Xerox multifunction device <br /> <br /> <br /> <br /> Please open the attached document. It was sent to you using a Xerox multifunction printer. <br /> <br /> Attachment File Type: pdf, Multi-Page <br /> <br /> Multifunction Printer Location: NHO, 135 Rivonia Road, Block I, 3rd Floor <br /> Device Name: NHO-I03-WC5855-B15914 <br /> <br /> <br /> For more information on Xerox products and solutions, please visit http://www.xerox.com</p>

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Replies (3)
Glocell
Glocell's reply09 Jan 2017, 12:11
Official

Dear Rebecca,

Thank you for taking the time to contact the GloCell Team. We do apologise for the dissatisfaction you have experienced thus far.

Please take the time to provide us with your GloCell mobile number as well as the account holder's full names. Please post your response privately, so that the mobile number is not censored.

Warm Regards

The GloCell Team

Best regards,

RS
Rebecca S's update09 Jan 2017, 12:57
Reviewer Update

***

Rebecca Serakoane

Glocell
Glocell's reply09 Jan 2017, 13:07
Official

Dear Rebecca,

We sincerely apologise for the delay that you have experienced.

GloCell is in the process of verifying the details of all customers who qualify for the MSC Cruise, considering there was a strict registration process.

As you might be aware, GloCell recently decided to take over the booking process for the MSC cruise campaign from the booking agents, TLC, since our customers were experiencing heavy delays. As a result, your query will be finalized in the next few days, please bear with us, we intend reverting to you once your qualifying status has been verified (no later than Thursday 12 January).

Best regards,