1 reviews | Active since Nov 2016
MSC Cruise
<p>You guys were sent our booking form very long ago, the response from you guys was to allow for 10 working days for confirmation, it has been over 30 working days and still no confirmation, I have to make provision for leave and accommodation and transport for this cruise, everything is already approved and booked, when can I expect the confirmation???????? This whole transaction with booking, choosing and sending forms has been a mess!!!! </p>
Dear Liam,
We are terribly sorry for the unfavorable experience you have had this far.
We can however, confirm that an MSC cruise voucher, to the value of R8000, has been emailed to the following email address: ***.
Please confirm that you have received it.
Warm regards
The GloCell Team
Best regards,
Dear Liam,
We are terribly sorry for the unfavorable experience you have had this far.
We can however, confirm that an MSC cruise voucher, to the value of R8000, has been emailed to the following email address: ***.
Please confirm that you have received it.
Warm regards
The GloCell Team
Best regards,
No I have still not received it, please send to **********
No I have still not received it, please send to **********
Please provide the email via a private response so that the address is not censored.
Best regards,
Please provide the email via a private response so that the address is not censored.
Best regards,
***
***
I have still not received this email on both my email addresses. Please send urgently to ***
I have still not received this email on both my email addresses. Please send urgently to ***
When will the terrible service stop? Like I said initially, We need confirmeation as all sorts of planning must take place for the cruise. Can you also send the requirements needed for the cruise, EG passport, cash etc
When will the terrible service stop? Like I said initially, We need confirmeation as all sorts of planning must take place for the cruise. Can you also send the requirements needed for the cruise, EG passport, cash etc
Dear Mr Richards,
Your voucher will be re-sent to you, during the course of today.
Best regards,
Dear Mr Richards,
Your voucher will be re-sent to you, during the course of today.
Best regards,
Really guys?????? The course of which day exactly? This is not on
Really guys?????? The course of which day exactly? This is not on
So again I will write a review but not privately this time as I see if it private then no consideration gets taken.... January 6 2017 request was made for the booking confirmation form, Glocell came back on the same day to say it has been sent ( of course it has not been sent). January 9 2017 Please send form urgently (sent privately) Yes Mr Richards it will be sent in the course of the day. January 10 2017, Please send form as I have still not received it( also sent privately) absolutely no response! How do employees who work with this cruise and promotion sleep at night knowing they earning a salary for doing absolutely nothing???? This is the worst service and the worst situation you can give bad service because of the arrangements that need to be made around this promotion. CAN I PLEASE GET MY CONFIRMATION FORM FOR THIS MSC CRUISE!!!!!!!!!!!!!!!!!!!!!!!!!!!!
So again I will write a review but not privately this time as I see if it private then no consideration gets taken.... January 6 2017 request was made for the booking confirmation form, Glocell came back on the same day to say it has been sent ( of course it has not been sent). January 9 2017 Please send form urgently (sent privately) Yes Mr Richards it will be sent in the course of the day. January 10 2017, Please send form as I have still not received it( also sent privately) absolutely no response! How do employees who work with this cruise and promotion sleep at night knowing they earning a salary for doing absolutely nothing???? This is the worst service and the worst situation you can give bad service because of the arrangements that need to be made around this promotion. CAN I PLEASE GET MY CONFIRMATION FORM FOR THIS MSC CRUISE!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dear Liam,
We have proof that the R8,000 MSC Cruise voucher was sent to you, twice, on 2 different email addresses.
Unfortunately, if the company you work for, has a firewall, the email will not go through to the recipient.
Please note that all employees who have been working on this cruise, work day and night to make sure all our customers are assisted. We will now send the voucher to you for the 3rd time.
Regards
The GloCell Team
Best regards,
Dear Liam,
We have proof that the R8,000 MSC Cruise voucher was sent to you, twice, on 2 different email addresses.
Unfortunately, if the company you work for, has a firewall, the email will not go through to the recipient.
Please note that all employees who have been working on this cruise, work day and night to make sure all our customers are assisted. We will now send the voucher to you for the 3rd time.
Regards
The GloCell Team
Best regards,
If they block it, I would be allowed to release it, however no email was there from TLC or Glocell or anything regarding a cruise, I see I have been cc'ed on an email now which never happened before. Also my personal email has no firewall so what is the excuse for that? When sending the email for the 3rd time as you claim, please send the proof that you have as well so that I can apologise if that is the case.
If they block it, I would be allowed to release it, however no email was there from TLC or Glocell or anything regarding a cruise, I see I have been cc'ed on an email now which never happened before. Also my personal email has no firewall so what is the excuse for that? When sending the email for the 3rd time as you claim, please send the proof that you have as well so that I can apologise if that is the case.
Great! We will do so
Best regards,
Great! We will do so
Best regards,