Most unprofessional and horrible service I ever encountered in my life.

I upgraded on 30 November 2017 and I was told that I would receive an iPhone 8 64 GB Space Grey in color within 2 to 4 weeks. I never received the phone. Upon enquiry I was told that they have no stock which was not told to me on my application date, (how can a company sell something whilst they do not have stock or at least inform the buyer of the situation.) I then phone the call center and was told that everyone was on vacation and I receive the phone within a week, I never did. I again phoned customer service and they either transfer me to another operator or cat me of. I send them various email and only got a reply that either they are out of stock or I will receive feedback within 48 hours or an agent will contact me. Not one contacted me up until current date or gave me an estimated time on which I will receive the phone. I even requested to cancel the contract but no response. I never in my live encountered more horrible or unprofessional service in my life. Everyone who are tempted to upgrade or sign a new contract with Glocell I will highly recommend that you don’t!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!