Most Pathetic Customer Service

<p>I have app**** for a new contract with Glocell in-store, on the 3rd of April this year. After a few weeks of no feedback from them, I continued to call the branch I had visited but received no answer. Customer support as well was of on use as I was put on hold for over 30 minutes, only to be redirected to numerous departments and yet, none of the consultants could provide me with any feedback regarding my application.</p> <p>On the 9th of May, I was surprised to receive a call from the manager of the branch, Melissa, requesting a delivery address for my device.</p> <p>Two weeks had passed and delivery was still not made. Once again, Glocell's pathetic customer support provided me with their regular awful service, as none of the consultants I spoke to were competent enough to address the issue at hand. </p> <p>Last week Friday, the 27th of May, I finally got through to the assistant manager Helen, who had processed my application, now almost two months prior. She had agreed to call me back once she had liased with the delivery personnel. On receiving no call from her, I phoned her again the next day, only to be told that my application was infact DECLINED. This being after a delivery address was confirmed by none other than the Manager herself, Melissa- who according to Helen, was 'wrong' to have called for an address in the first place.</p> <p>Such incompetence and incredibly poor service should definitely be dealt with.</p> <p>It is clear that Glocell is in over their heads with the huge reponse to the cruise offer, however, to wrongly decline a two month old application with a perfect credit rating, is completely unacceptable. </p> <p>From previous reviews, it is evident that Glocell has numerous similar complaints- most disappointing.</p>