1 reviews | Active since Jun 2016

21 Jun 2016, 13:17

More like DEADCELL

<p>I have been with Autopage since 2002 never a problem. Glocell hasve taken over my contract and I was due for an upgrade End of May. Glocell contacted me and the terms of the new upgrade were agreed to. BUT here comes the problem my new handset would be delivered within 2 to 5 working days. After Logging support tickets requsting call backs and spendind hours holding on STILL NO NEWC HANDSET. When you ask for a manager they are always in meetings. as a service provider this is the worst service i have ever experuienced.</p>

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Replies (1)
Glocell
Glocell's reply06 Jul 2016, 16:20
Official

Dear Rodney,

We are really sorry for the bad experience that you have had with us. We have notified our support team of the delivery status of your upgrade and they are working on your matter. We assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you.

Warm Regards,

GloCell

Best regards,