Money ******
<p>Friday the 30th of June, quite a large sum of money was taken out of my account, even though my contract with Glocell has been terminated sinch January 2017 already.</p> <p> </p> <p>Phoned in Saturday, after finally speaking to someone this person told me to send an email, with a copy of the termination form as well as a bank statement, to ********** Surprise, surprise that email address does not work. Gave them a call again just after 2 on Saturday, phone just rang so I guess they closed. Called them Monday again, after numerous tries to actually speak to someone ( I just get told to hold the line and then the call gets cut off ) I finally found someone that told me that I should send and email through to ********** <p> </p> <p>It has now been 2 days since that email was sent, have not a heard a squeek from them. If this *****/money *****ing is not sorted out and the money refunded back to me I will be forced to take further action against the company.</p>
Good day Heindrich,
Thank you for your post.
Please accept our sincerest apologies for the poor service you have received from the team with regards to your termination request and the confirmation thereof, as well as for the inconvenience and dissatisfaction caused.
Please rest assured that we have escalated your Termination Request matter to our Terminations department, for confirmation. We will be in touch shortly.
Kind Regards
The GloCell Team
Good day Heindrich,
Thank you for your post.
Please accept our sincerest apologies for the poor service you have received from the team with regards to your termination request and the confirmation thereof, as well as for the inconvenience and dissatisfaction caused.
Please rest assured that we have escalated your Termination Request matter to our Terminations department, for confirmation. We will be in touch shortly.
Kind Regards
The GloCell Team
This isn't a termination request, this is a refund request for the money that was ****** by you guys on Friday. Termination form was filled in and then sent back to you guys in January already from a Cell C store in Malmesbury, WC.
This isn't a termination request, this is a refund request for the money that was ****** by you guys on Friday. Termination form was filled in and then sent back to you guys in January already from a Cell C store in Malmesbury, WC.
