1 reviews | Active since Mar 2016
Mislead by glocell!!!!
<p>So I get confirmation today that this cruise is fully booked. I contact MSC and they confirmed cabins are available. This is a HOAX and u guys **** about this and my lawyer is going to review this. You guys made empty promises and mislead the public into generating more sales !!! I am awaiting a call from the CEO himself and I want a copy of the sales recording when my contract was taken out. You guys cannot work according to the T's and C's that your'll sent now. The initial sale of the contract was telephonic which is the binding contract. I want to be paid out on what the cruise would have costed me</p>
Good day,
We apologise greatly for your inconvenience and acknowledge your request. We are attending to this matter urgently and we’re in constant communication with TLC, the managing agents responsible for the booking and supervision of all cruises. We want to resolve your query as quickly as possible and will keep you updated on progress.
Thank you
The GloCell Team
Best regards,
Good day,
We apologise greatly for your inconvenience and acknowledge your request. We are attending to this matter urgently and we’re in constant communication with TLC, the managing agents responsible for the booking and supervision of all cruises. We want to resolve your query as quickly as possible and will keep you updated on progress.
Thank you
The GloCell Team
Best regards,
Good day,
We are terribly sorry for our delayed response. We can only imagine how disgruntled you must be; we do apologise sincerely!
The email that you received from TLC, informing you that all 2017 cruises were fully booked, was sent erroneously and without the consent of GloCell.
We can assure you that you will most definitely be cruising in 2017!
Please take the time to refer to the following link for more information on the error as well as a formal apology: https://www.glocell.co.za/#/msc-letter
Please provide us with your cell phone number so that we may contact you.
Warm Regards
The GloCell Team
Best regards,
Good day,
We are terribly sorry for our delayed response. We can only imagine how disgruntled you must be; we do apologise sincerely!
The email that you received from TLC, informing you that all 2017 cruises were fully booked, was sent erroneously and without the consent of GloCell.
We can assure you that you will most definitely be cruising in 2017!
Please take the time to refer to the following link for more information on the error as well as a formal apology: https://www.glocell.co.za/#/msc-letter
Please provide us with your cell phone number so that we may contact you.
Warm Regards
The GloCell Team
Best regards,