ES
Erwin S
1 reviews | Active since Feb 2015
18 Nov 2016, 10:34
Miscommunication
<p>I have recently (15/11/2016) contacted Shevaughn from Glocell regarding the MSC Cruise booking information, to which i had been advised and I quote " rest assured that your details have been added to the list and your booking form will be sent to you tomorrow evening". To date I am still to recieve the booking form and not sure if i have been added to the list. I have sent a mail yesterday (17/11/2016) to which I have not recieved any feedback. Please can i have the booking form sent to me as well as confirmation that I have been added to the list. </p>
Helpful (0)
Replies (4)0
Replies (4)
Glocell's replyOfficial
21 Nov 2016, 10:08Dear Erwin,
Please provide us with the following:
Your ID number
Unique Voucher code
Cell phone number used to register
Warm regards
The GloCell team
Best regards,
Glocell's reply21 Nov 2016, 10:08
Official
Dear Erwin,
Please provide us with the following:
Your ID number
Unique Voucher code
Cell phone number used to register
Warm regards
The GloCell team
Best regards,
ES
Erwin S's updateReviewer Update
21 Nov 2016, 14:23Dear Glocell,
I have provided this information to you already! Why should i provide this information to you again. Please check with the person that i sent this information to and i still await for my "booking form". Fromall of the reviews i have read about and heard about in person, i highly doubt that i will even recieve my cruise voucher or i would be turned down! the only reason this contract was taken was due to the cruise being given. PLease coudl you go through your records with Shevaughn and she can furnish you with the details required. I am utterly disgusted with the service you provide.
ES
Erwin S's update21 Nov 2016, 14:23
Reviewer Update
Dear Glocell,
I have provided this information to you already! Why should i provide this information to you again. Please check with the person that i sent this information to and i still await for my "booking form". Fromall of the reviews i have read about and heard about in person, i highly doubt that i will even recieve my cruise voucher or i would be turned down! the only reason this contract was taken was due to the cruise being given. PLease coudl you go through your records with Shevaughn and she can furnish you with the details required. I am utterly disgusted with the service you provide.
Glocell's replyOfficial
21 Nov 2016, 14:37Dear Erwin,
We are sincerely sorry! Shevaughn just confirmed that she has been in contact with you via email.
She confirmed that you were on Friday's list and has followed up with TLC, as to why yo have not received your form as yet.
Warm Regards
The GloCell Team
Best regards,
Glocell's reply21 Nov 2016, 14:37
Official
Dear Erwin,
We are sincerely sorry! Shevaughn just confirmed that she has been in contact with you via email.
She confirmed that you were on Friday's list and has followed up with TLC, as to why yo have not received your form as yet.
Warm Regards
The GloCell Team
Best regards,
ES
Erwin S's updateReviewer Update
29 Nov 2016, 08:59Glocell,
The last email I have recieved from Shevaughn informed me that i will be "rest assured" to have my booking forms. I have then responded to her on 15 Nov and to date i have not recieved any other communication for anyone! It is now the 29th and would like to have my booking done immediately as tomorrow is the last day for any bookings as pe your advert. Please could this be resolved immediately as i am tired of chasing after you. I am now highly frustrated and will take this up with Comsumer Commission for false advertising, poor or no customer service/support.
ES
Erwin S's update29 Nov 2016, 08:59
Reviewer Update
Glocell,
The last email I have recieved from Shevaughn informed me that i will be "rest assured" to have my booking forms. I have then responded to her on 15 Nov and to date i have not recieved any other communication for anyone! It is now the 29th and would like to have my booking done immediately as tomorrow is the last day for any bookings as pe your advert. Please could this be resolved immediately as i am tired of chasing after you. I am now highly frustrated and will take this up with Comsumer Commission for false advertising, poor or no customer service/support.