Migrated to prepaid but number gone???? Subscription cancelled

<p>cancelled contract and migrated to prepaid, now can't load any funds or data. Contract does not work. Called customer support from another phone and was on hold for over 20 min with no one response???? Every time I call from original phone I get told my cellular service has been suspended.</p> <p> </p> <p>How can there service be so rediculously slow, went into shop and was told they would contact me, still nothing.</p> <p> </p> <p>The lady at the store did me a major favour to put her coffee down today.</p>