1 reviews | Active since Aug 2016
Messed up service
<p> I have logged numerous call with glocell on they support number ********** and also using their app but no one is getting back to me..</p> <p>My account has been suspended from July, no call,sms, email or even post informing me that my account will be suspended or is suspended and the reason for suspending it... I called them on the 5 August to query and I was told I went over my my package and o had no limit... then I queried how is that possible when I specifically requested that it must cut off when iv reached my package limit , they told me it was never set, and they said I must pay for it and I requested to have recordings for that conversation, they took my details and the number i used to activate the sim and they would get back to me, i didn't get any call and I called again on the 15 August and this lady (Nosipho Zungu) took my details again and told me same thing but still waiting </p> <p> </p> <p>Call details Sams : ********** ref: ********** 3 ref from Nosipho : ********** 6</p>
Dear Sibongukwanda,
We regretfully apologise for the unnecessary inconvenience as well as the lack of support you have received from The GloCell Team. As a GloCell Family Member, you deserve only the best service and support.
Please rest assured that a GloCell Team Member will be contacting you to resolve your matter shortly.
Warm Regards
The GloCell Team
Dear Sibongukwanda,
We regretfully apologise for the unnecessary inconvenience as well as the lack of support you have received from The GloCell Team. As a GloCell Family Member, you deserve only the best service and support.
Please rest assured that a GloCell Team Member will be contacting you to resolve your matter shortly.
Warm Regards
The GloCell Team
I have heard that before...twice..if it will ever happen I really dont know.....but thanks for the response i hope we get somewhere. today is exactly a month I logged the call with you guys...
I have heard that before...twice..if it will ever happen I really dont know.....but thanks for the response i hope we get somewhere. today is exactly a month I logged the call with you guys...
See I knew, still nothing as usual...I'm goingood to stop the stop order.
See I knew, still nothing as usual...I'm goingood to stop the stop order.
this has got to be worse most messed up service ever, you cant get hold of them, their support line keeps asking to record or * for consulant..continues loop, you have debit x15 the amount billed for my R99 contract. no wanring on suspension or debit order, cant call finance department because lines dont go through, called the head offcie number ********** it just introduces glocell and then nothing after that.. just quite but call is still on.......how this is useless ever. you can have your router back im good.
this has got to be worse most messed up service ever, you cant get hold of them, their support line keeps asking to record or * for consulant..continues loop, you have debit x15 the amount billed for my R99 contract. no wanring on suspension or debit order, cant call finance department because lines dont go through, called the head offcie number ********** it just introduces glocell and then nothing after that.. just quite but call is still on.......how this is useless ever. you can have your router back im good.