Manager to busy to rectify bad service

<p>After I had no feedback from a team leader on Wednessday, I phoned back at 11h22 and requested to speak to her manager whereby an agent transfered me to Lucille Maistry.</p> <p> </p> <p>I've explained to her that the Team leader Nokubonga refuse to speak to me nor call me back and that I was very disappointed in the fact that no once has came back to me regarding an payment arrangement when I phoned on 3rd of May which resulted in both my lines being cut on the 10th of May 2016.</p> <p> </p> <p>She promised to ask one of her teamleader to contact the billing department to see if the can assist me with an payment arrangement and advised that she will PERSONNALY get back to me by the latest 14h00, shich she also failed to do.</p> <p> </p> <p> So when I send her an email at 16h00 whereby she did not respond to, I only received an call from Nokubonga at 17h00.</p> <p> </p> <p>She than advised me that an payment arrangement would only have been possible should it have been in place prior to the lines being cut.</p> <p> </p> <p>I advised her that I'm very unhappy as I have phone a week prior to the line being cut to request for an arrangement and also advised her to please send me my statement on both contract as I don't receive them and ask her to takr the matter up with Lucille as I was not happy with the outcome at all.</p> <p> </p> <p>So when I send Lucille an email on Friday after still not receivin any respond from Lucille nor any statements, only than did she call me back.</p> <p> </p> <p>she was makiing once excuse after another on how busy she is and now all of a sudden advised that Glocell does not make any payment arrangements as it is against policy which she failed to advise me in the first place when I spoke to hetron Wednessday.</p> <p> </p> <p>she also advised that once she have time she will adress the matter to her team leader to forward my statements to me.</p> <p> </p> <p>I've send her an email at +-15h30 to request for copies of both contracts together with the statements as I would like to take the matter further with the consumer ombudsman but once agaiin she failed to assist a customer as she is once again to busy!!!!</p>