Logged a complaint with the Cape Gate store that my account has been overcharged and still fighting to get MY MONEY BAC****!

Logged a complaint with the Cape Gate store that my account has been overcharged for 2 months with a service that I did not know that I had and never even received anyway. After going back and forwards on email for almost a month now I started calling the customer care line. Or rather Customer Don't care line. After speaking to various people there and not getting anywhere I was put through to credit control and then continuously got cut off and had to call back and explain myself over and over again to another person because the previous person that I was speaking to was on another call. Then I eventually speak to a manager and he tells me that my account will be credited on Monday. Now it is Monday and still no credit. So I call again and again and again, each time getting told that someone from credit control will call me back, but they never do. I get the direct number for credit control but it just rings and rings until I once again get cut off. And no, it is not the reception from my cell phone that is the cause of me getting cut off because I have also been calling from a land line and still the same problem. Now eventually after more an hour I have finally been called back by credit control. So let's see if it will be sorted out. SHOCKING SERVICE!!!!!!!!!!!! I would never withhold payment to Glocell for any reason, so why is it that I have to fight and complain and call and call and call to get back money that is mine and not Glocell’s??? I was a long serving client for Altech Autopage and never had a problem, and then it changed to Glocell so when my contract finished I got a new one with Glocell not knowing that this would happen. Now I wish I hadn’t.