Line cancelled after moving to prepaid

<p>I paid R7,176.30 on 11 April to buy out my current contract and move from contract to prepaid. I told the consultant that I still wanted to keep my existing number as I use it for business purposes. On 30 April they disconnected my line and my phone started to display "No Service". &nbsp;Then on 3 May they deducted another&nbsp;<span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">R10,561.01 from my account. I have been in constant contact with them&nbsp;to try and resolve the issue. I found out today that they CANCELLED my line and never converted me to pre-paid. When phoning the call centre they put you on hold for at least 40 minutes before helping you. How is this acceptable for any company in the service industry?</span></p>