Lifelong contract
<p>I took out a contract with Autopage. I was handed over to Glocell. My contract reached 2 years in April 2016. I called to give notice of my cancellation of this contract and was emailed a cancellation form. I filled it in and togherther with the requested documents emailed it on 07 April 2016. The last payment and termination of this contract was supposed to be at the end of May 2016. Today is 03 August 2016 and after numerous emails and numerous telephone calls to the customer services of this so called Glocell I still am no closer to termination of this contract. Another amount went off my account in the beginning of August. What can I do? Evertytime I speak to one of their consultants I just get more excuses and promises.</p>
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Glocell's replyOfficial
22 Aug 2016, 13:17Dear Sharron,
We sincerely apologise for the trouble that you have gone through to resolve your cancellation request with us. We have followed up with the team and we have notified them of your matter, we assure you that they will help you resolve your matter; your reference number is ********** .
Warm Regards,
GloCell
Best regards,
Glocell's reply22 Aug 2016, 13:17
Official
Dear Sharron,
We sincerely apologise for the trouble that you have gone through to resolve your cancellation request with us. We have followed up with the team and we have notified them of your matter, we assure you that they will help you resolve your matter; your reference number is ********** .
Warm Regards,
GloCell
Best regards,