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I recently upgraded my Cellc contract (0845****17) with Glocell after they called me with a Pinnacle 100 deal. I was informed that my total cost including VAT will be R129 / month witch I agreed to. (This conversation can be confirmed if their calls are recorded for quality purposes). I never agreed to itemised billing, or caller line indentification bringing my total account to R161.50. I informed the agent that as long as i am not paying over R130 then she can go ahead and upgrade. I have been mislead and now stuck with a big amount to pay. If Glocell looks at my history they will see that i never exceeded R130 including my contract with Autopage. If was was made aware of this huge amount i would have taken a cheaper contract like the Pinnacle 50. I want Glocell to please look into this matter and please sort out. I they cannot sort this out, then i will close this account and reopen direct with Cellc. The other reason for my complaint here on Hellopeter is that tried phoning Glocell to resolve my issue but they just don not answer the phone!!!!! Regards, Michelle Veerasamy - 0845****17