Letter of complaint of R.Gounden for Excessive billing

<p>Telephone: (012) ********** <br />Facsimile: (012) ********** <br />Enquiries: Rajaseelan Gounden<br />43 Aland Road<br />Valhalla<br />Centurion<br />Pretoria<br />0185<br />24 October 2016<br />The Director<br />GloCell<br />PO Box 50051<br />Randjespark<br />1683<br />EXCESSIVE BILLING<br />1. On 27 April I, Mr R. Gounden (Cell no. ********** 216/Acc no. 72- ********** ) <br />took out a 5Gig normal+15Gig midnight data contract costing R99 monthly for 24 <br />months (Note this contract included a cruise ship trip for 2 for 3 nights, which I<br />never received any correspondence since present date).<br />2. Please note that I did not receive any monthly statement since inception of <br />this contract.<br />3. I was very unpleasantly surprised on 20 October 2016 when I noticed a large <br />deduction that went off my cheque account to the amount off R2 831.09 in favour <br />of Glocell.<br />4. I consequently went to the REDS Mall store (where I initially purchased the <br />contract) to query this huge deduction and was told that it was data used in excess <br />of contractual limit.<br />5. I refer you to the Individual Subscriber Agreement, which clearly indicates that <br />there was a limit initiated by me for the maximum of R50.00 above the contractual <br />agreed payment per month.<br />6. I refer you to clause 2.1.18 on the Individual Subscriber Agreement which <br />states that, quote”Monthly usage limit: (if option applies) the monthly amount that <br />can be spent on all usage charge with your SIM card. This means that you will <br />have a monthly limit to talk, SMS, or use Data” unquote.<br />7. My question is why this clause was not acted on. The deduction of R2 831.09 <br />was excessive and this clause should have prevented this alleged excessive <br />usage.<br />8. I consider this breach of contract.</p> <p>9. Furthermore, it can be clearly seen that I was charged for midnight data that <br />was still within the contracted data bundle. Please see the attached statement and <br />the table below.<br />Date Time Cost<br />19/08/2016 00:14:41 R 3.31<br />19/08/2016 00:30:52 R 880.70<br />20/08/2016 00:00:36 R 28.94<br />21/08/2016 00:02:27 R 0.43<br />21/08/2016 00:10:38 R 26.03<br />21/08/2016 00:21:12 R 2.33<br />21/08/2016 00:21:12 R 0.14<br />22/08/2016 00:17:34 R 0.02<br />22/08/2016 00:17:34 R 0.13<br />Total R 942.03<br />10. It is thus requested from your company, Glocell, to rectify your mistake both <br />breach of contract and overcharging.<br />11. It must also be noted that the contractual fine print does not make mention of <br />the charges for data in excess of Smart Data bundle. <br />12. Please also note that a copy of this document and its attachments will be <br />forwarded to my legal advisers (Lawyer) if this debacle is not amicably resolved <br />within 30 Days of date on this letter.<br />13. What concerns me is that white colour crime is conducted legally via your <br />company and from the comments on the WEB on your company it is ******** what <br />your company is doing to innocent subscribers (even the Altech customers have no <br />trust in your management). <br />14. It is humbly requested that you and your company conduct business <br />professionally. Your staff at Centurion Mall needs a lot of retraining on customer <br />satisfaction not withholding your company hierarchy. <br />15. Numerous calls fall into deaf/unsympathetic ears.<br />16. I hope to maintain an amicable business relationship with your company until <br />the term of the contract. <br />17. Your speedy resolution will be highly appreciated.<br />(R. GOUNDEN)<br />DISAPPOINTED CUSTOMER: MR</p>