Lack of service or care from GloCell in Midrand.

A week ago on the 24th June my wife upgraded her Cell C contract with Glocell ,and was promised the world if a new contract is taken out ,she obliged and renewed her contract, for call only not a new telephone. She was promised that she could phone any 086 number, which she was not able to do before , and that there would be no disruption is her service, at all. Now on Friday 29th June ,of the same year, she tried to use her phone and was given the message that she was now out of minutes, and had no data left either. In the mean time an SMS was sent to her phone acknowledging her contract renewal, to be effective from the 1st July 2018, which is Sunday coming. On phoning GloCell , an operator answered the phone , took the complaint and then promptly put her on hold and then dropped the call conveniently. On redialing , an operator eventually answered the call, told her she did not understand the contract , but could not explain where the minutes or data on her current contract had gone, he then told her to wait, and then also conveniently went missing after a 5 minute wait. This is not serviceman fact its downright disgraceful customer relationship.There is no service and the customer liaison desk is aggressive. If you are thinking of changing to GloCell ,please don't , their service is non existent, and customers do not count from their perspective. The impression is all they want is your contract ,then get lost. It also appears that they are *****ing call time and data, and this is the perception one gets until shown otherwise. We are not sure what the connection to CellC is , but it appears there is a link of some sort.