LACK OF SERVICE!!!!!!!!!!!!!

<p>I pay my monthly account promptly and my phone got blocked. I contacted them to find out the reason expecting a quick, helpful response. I run my business with my phone. The contract is in my dad's name but I make the payments. There was a limit placed on the phone years ago and they needed my dad to authorise the unblocking which, at the time, he was in New Zealand. I had made the payment... my money is sitting in their damn account! My dad came back and I ask him to contact them. They said I must email them a limit reset form. Right... So I email them this and phone YET AGAIN (about the 10th time this week) to find out when they will be unblocking the phone. 'Oh, we need a copy of your dad's ID...' 'Now you tell me!!!!' was my response!!! I asked them what they needed and failed to mention the copy of the ID!!!!!! So now I'm going into the STUPID!!!!!!! shop with documentation to attempt to unblock it. I'd like to change service providers desperately as they took over from Altech and ARE PATHETICALLY USELESS!!!!!!</p>