Lack of service

Item: Glocell
Rating: 1
Author: Johanna M

I had a cell phone contract with Auto Page for many years and never had a problem with my account. In November 2015, I took out an additional contract for a laptop with 500MB data which I perceived to be enough with the 1 GB data modem I had as I only use it for emailing. (I even told the salesman that it is enough for me when he told me I only had the 500MB data) . I don't do Facebook or Twitter or any Google using the modem as I cannot print from home. The rare occasions I had to download something, I did it from my workplace's Wi-fi. In January 2016, I received a call from Glocell, informing me that they have now taken over Auto Page. As I had no choice, I agreed that they take over my contract. End of February I received a bill of over R2 900 from Glocell where my account was to be only R665 per month. I emailed the customer services department and my complaint was acknowledged the next day. Unfortunately and sadly my complaint has not been dealt with to date despite various follow up complaints when I received statements exceeding the R665 per month in March, April, May and again in July. By this time I was so fedup with the total lack of service that I reversed the payment at my bank (with costs to me) twice. Them deducting the huge amounts I did not budget for, made other debit orders to be declined (needless to say, also with costs to me and double payments the following month). I was VERY upset when a colleague of mine informed me that she also received a huge statement from MTN one month and that she immediately received information on exacvtly which app she logged into. If my complaint had been handled right away, I would not be in such a financial predicament am I currently in. I only use my modem on my laptop for receiving and sending emails when I am not at the office. I had to get an IT specialist to look into my computer to see if the problem could be traced. This resulted into the computer being cleaned and re-programmed. I now have an outstanding account of R3 000+ which I cannot afford to pay and which I feel I would not have had if my complaint had been dealt with in March/April 2016. As far as I am concerned, Glocell has THE WORST customer service I ever came across in my 56 years. I cannot wait for the day I can cancel this contract!!!!

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