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Colin F

1 reviews | Active since Mar 2014

17 Aug 2017, 07:34

Lack of Service

Since my account with Autopage was taken over by Glocell, I have had no end of problems. They suspended the line, without notice, yet carried on taking money off my account. Only after I put a stop to payments, did they re-connect my line, without any compensation for having no service. Now the line is off again, I've tried calling the help line (no answer) sent emails (which take up to three weeks to respond to) and I still have no service.

I have now asked to have my number ported to another service provider, and they tell me I still have 1 month left on my contract, yet the Glocell call centre keep calling me to say my account is due for an upgrade WHAT A CHEECK?

They do not deserve to be in business

0
Replies (2)
Glocell
Glocell's reply17 Aug 2017, 10:01
Official

Good day Colin,

Thank you for taking the time to air your disgruntlement.

Please accept our sincerest apologies for the lack of service which you have received from the team.

Please take the time to provide us with the mobile number in question, by responding to this message privately, so that we may assist you as soon as we possibly can.

Kind Regards,

The GloCell Team

CF
Colin F's update18 Aug 2017, 12:26
Reviewer Update
So the only way Glocell respond, is through Hellopeter. When I send emails to Zanele, they just get ignored. Funny how Glocell say on one side, that my number is barred due to non-payment, yet my statement shows the account up to date. I have to put a stop payment on the current month, due to non-service, but they still cannot give me answers as to why the number has had no service for three months now. They also say they require 1 months notice in order to port my number to a "service provider", yet they have ignored my emails requesting number portability. This is getting worse than useless.