Just stay away from Glocell

<p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">In Short:</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">My mothers cellphone was ****** out of my jackets pocket on 10 March 2017. </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I reported it to Glocell in their Cape Gate branch on 11 March 2017. They informed me that I need to get a police statement to state that I opened a case. The week of 13 March 2017 I then went back to Glocell to give them the case number. During all this the insurance company claimed I had no insurance which with no one. The staff at Glocell and insurance is very unhelpful except for Adnaan that is trying everything in his power to help! Everytime I have to go back and get feedback as no feedback is being provided.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">The Insurance company now claims my claim was only logged on 6 May 2017, more than a month and a half after I visited Glocell with all my documents. This just cannot be right! </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">For the last 3 months my cellphone account geta deducted from my account, but with no cellphone!!</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Is there something wrong with Glocell or the Insurance company, but Glocell provided me with the insurance so surely they should be much much much more helpful.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Ok, so you are taking my money for the last 3 months with no to very little service from one person in 2 companies!!</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">The worst is that we have proof of emails send to the insurance less than 2 weeks after thr phone was ******.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Just to top it all off Glocell informs you they are looking into the matter, a week and a half pasts no reply!!!</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Shocking shocking</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Regards,</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Henry Minnaar</p>