1 reviews | Active since Aug 2013
integrity compromised
<p>Account no: AP-***</p> <p> </p> <p>i had a few cell contract with Nashua Mobile. After their demise i received many calls from many service providers offering to renew my contract with them. For certain reasons there were some that i did renew whilst i decided to terminate the others and the one in question here is one of those.</p> <p>i did receive a call from a lady from your call centre wanting me to renew my contract with you but i did say to her on a couple of occasions that i wanted this contract to run out as i wished to go "pay as you go". Hold and behold, i all of a sudden found that i am now a customer of Glocell. I have not signed a contract with you and neither did i give you consent to take money out of my bank account.</p> <p>Unless you can prove to me that you have absolute authority to bully me into becoming your customer, i would like a complete refund of all monies withdrawn from my account. I NEVER instructed Glocell to do so. I would also like a written apology for the inconvenience incurred by me.</p> <p> </p> <p>i sent an email on the 12/04/2016 (refer ticket no.8821) and as yet have not been dignified withthe courtesy of a call or a response. Which says a lot about your customer care ethos.</p>
Dear Shafie,
We are really sorry for the way you feel about us. GloCell is a licensed Service Provider to the previous Autopage Cell C subscriber base, hence all Cell C subscribers that were previously serviced by Autopage are now being serviced by GloCell. We do apologise that Autopage did not communicate this to you during your time with them. We have notified our support team of your concerns. We would like to apologise once again for the lack of response that you have received from our call centre. We have been receiving an influx of customer queries and we have been dealing with them on a one-on-one basis. We assure you that our support team will clarify your concerns with us.
Warm Regards,
GloCell
Best regards,
Dear Shafie,
We are really sorry for the way you feel about us. GloCell is a licensed Service Provider to the previous Autopage Cell C subscriber base, hence all Cell C subscribers that were previously serviced by Autopage are now being serviced by GloCell. We do apologise that Autopage did not communicate this to you during your time with them. We have notified our support team of your concerns. We would like to apologise once again for the lack of response that you have received from our call centre. We have been receiving an influx of customer queries and we have been dealing with them on a one-on-one basis. We assure you that our support team will clarify your concerns with us.
Warm Regards,
GloCell
Best regards,
this is unacceptable. Still have not heard from these people. They obviously dont give a **** about their customers. One of those companies that talk a lot but deliver little. SHOCKING
You conveniently pass the buck on to Nashua who are no longer around. This has nothing to do with them. Yes, you took over their subscriber base with the existing contracts. Once that contract has ended its period, my relationship and comittment to Glocell should end.
You say that you have an influx of customers and you are "dealing with them on a one-on-one basis". I honestly do not nderstand what you mean by that. I refer to my first email where i asked for a full refund and my contract (which i never signed) to be cancelled. I want nothing to do with you guys. i will seek council from the Consumer Protector and even look at any legal recource in my favour.
this is unacceptable. Still have not heard from these people. They obviously dont give a **** about their customers. One of those companies that talk a lot but deliver little. SHOCKING
You conveniently pass the buck on to Nashua who are no longer around. This has nothing to do with them. Yes, you took over their subscriber base with the existing contracts. Once that contract has ended its period, my relationship and comittment to Glocell should end.
You say that you have an influx of customers and you are "dealing with them on a one-on-one basis". I honestly do not nderstand what you mean by that. I refer to my first email where i asked for a full refund and my contract (which i never signed) to be cancelled. I want nothing to do with you guys. i will seek council from the Consumer Protector and even look at any legal recource in my favour.
UNBELIEVABLE - I HAVE STILL NOT RECEIVED ANY FEEDBACK REGARDING THIS. I AM GOBSMACKED TO SAY THE LEAST. SEEMS THE ONLY OPTION AVAILABLE TO ME WILL BE THE LEGAL ROUTE.
UNBELIEVABLE - I HAVE STILL NOT RECEIVED ANY FEEDBACK REGARDING THIS. I AM GOBSMACKED TO SAY THE LEAST. SEEMS THE ONLY OPTION AVAILABLE TO ME WILL BE THE LEGAL ROUTE.