1 reviews | Active since May 2017
Insurance *******
<p>I'm totally disgusted with the service I'm getting from Glocell insurance service. They took over my contract in 2015 when Autopage sold their mobile division to them. I lost my phone on the 14th of May 2017 and reported it. The phone was blocked and blacklisted. I was informed this morning that my claim has been approved & that I should pay R600 for excess. I called & spoke to a lady by the name of Cherylize to ask if the R600 can be deducted from my insured amount of R7500. She told me they don't work that way. I advised her that my contract's term & conditions were not changed from Autopage when they took over. She told me that they don't work that way I lost my phone in 2015 and Autopage was able to replace my phone without paying an excess, they gave me an option to pay the excess or deduct it from my insured amount. I told Cherylize this & she said that's not how they do things. I askec to speak to someone senior than her & she said I should leave my number then someone will contact me. Why should I pay an excess when I still going to get a phone I had in 2015 when I took up the insurance? What will they then do with the balance of the insurance money? Is this the way they still people's money? My ticket number is 931071.</p>
Good day Nthabi,
We appreciate your post.
We are terribly sorry for the inconvenience and disgruntlement caused with regards to the insurance and the excess fee payable.
Unfortunately, this is not the insurance company's process; the excess amount is payable before your device can be replaced.
Please do not hesitate to contact us, should you require any further assistance.
Kind Regards
The GloCell Team
Good day Nthabi,
We appreciate your post.
We are terribly sorry for the inconvenience and disgruntlement caused with regards to the insurance and the excess fee payable.
Unfortunately, this is not the insurance company's process; the excess amount is payable before your device can be replaced.
Please do not hesitate to contact us, should you require any further assistance.
Kind Regards
The GloCell Team
Thanks for your respons. I have comp**** with your requirements for the insurance claim. I spoke to a lady yesterday who gave me list of phones I can choose from once payment has been made. I sent through the prove of payment today and receive a response from Cherylize with a list of phones that is different from the one I was given yesterday. Unless I'm dealing with 2 different companies but I don't know how can 2 people from the same company have 2 different list. The list given to me over the phone yesterday included an iPhone SE, today that phone is excluded. I called from my office landline which the call is recorded. I will retrieve this call if need be to prove that. I don't want to deal with Cherylize anymore & would prefer someone else to complete my claim. I have had enough of her unruly ways. Only when I complain do I get a better response? What kind of customer service does your company have? Can't wait for my contract to be over cause I'm tired of your company.
Thanks for your respons. I have comp**** with your requirements for the insurance claim. I spoke to a lady yesterday who gave me list of phones I can choose from once payment has been made. I sent through the prove of payment today and receive a response from Cherylize with a list of phones that is different from the one I was given yesterday. Unless I'm dealing with 2 different companies but I don't know how can 2 people from the same company have 2 different list. The list given to me over the phone yesterday included an iPhone SE, today that phone is excluded. I called from my office landline which the call is recorded. I will retrieve this call if need be to prove that. I don't want to deal with Cherylize anymore & would prefer someone else to complete my claim. I have had enough of her unruly ways. Only when I complain do I get a better response? What kind of customer service does your company have? Can't wait for my contract to be over cause I'm tired of your company.