INEXCUSABLE SERVICE

<p> </p> <p>My phone was collected on 8 July by Courier it. Doc no ********** 7. They delivered it to GLOCELL on 11 July 2016.</p> <p>I have 2 reference no’s GLR000425 or GLR000472.</p> <p>20th – no resolution, I was promised that GLOCELL will call me back which DID NOT HAPPEN</p> <p>21th – again called to get understanding of where my phone is. So Courier it called me to inform me that GLOCELL instructed</p> <p>Them to collect my phone. This is an error as my phone was already collected on 8 July</p> <p>22nd – phoned again, 2x asked again why I am being asked to collect phone. I asked the operator to please obtain feedback from the</p> <p>Repair centre.</p> <p>25th – phoned again, asked for feedback and to speak to supervisor. Again, no feedback or resolving of my query.</p> <p>26th – phoned again, stayed on line for more than 40min. Feedback I got was that my phone was ready and that Courier it will deliver it</p> <p>To my on the 27th. This did not happen.</p> <p>27th – Called Courier it. Guess what, they do not have any record of my phone being ready. So GLOCELL, where is my phone?</p> <p>28th – Got a call from Fairtrade. They inform me that my phone was only delivered to them on the 21st of July. I called the GLOCELl call centre</p> <p>I phoned again at 3:08 to 3:37 waiting to speak to a supervisor and counting...how is it possible or acceptable to let a client hold on for this long without even picking up and letting her know what is going on.</p> <p>Again, I asked for feedback and a supervisor to call me. AGAIN NOBODY CALLS BACK>>>>></p> <p>29th – Got a call from Fairtrade they want proof that my phone was less than 1 year old. I supp**** this to Fairtrade. No repairs were done to my phone as</p> <p>Yet after 3 weeks, 15 working days. I was told turn around time was 7 working days/</p> <p>I again call GLOCELL to understand why this happened. I ask to speak to a supervisor, I get cut off before I can speak to a supervisor.(This is after holding on for</p> <p>30 minutes.). I again call, ask to speak to a supervisor, again reference ********** 7. I get told that supervisor Tembiso will call me. The operator tells me that he</p> <p>will not be able to assist me as there is no feedback on the file. Really? How is it possible that nobody is able to just to a simple thing like assist me in telling me where</p> <p>my phone is? Why was it only delivered to the repair place on 21 July after being collected on 8 July? Why can nobdy just call me back?</p> <p> </p>