1 reviews | Active since Aug 2016
Incorrectly charged and no response to my queries
I have been charged an incorrect amount on my account, as I manually did an EFT for R1500 and this was never added to my account,
This additional R1500 has thus been deducted with my normal debit order and I need this to be fixed asap.
I cannot phone glocell as I am abroad. I have sent several emails with no response. This is absolutely ridiculous.
Good day Leanne,
Thank you for taking the time to air your frustration.
We do apologise for the lack of service you have received from the team, as well as for the inconvenience and frustration caused.
Please rest assured that we have escalated this to our Credit Control Department; we will be in touch shortly.
Kind Regards,
The GloCell Team
Good day Leanne,
Thank you for taking the time to air your frustration.
We do apologise for the lack of service you have received from the team, as well as for the inconvenience and frustration caused.
Please rest assured that we have escalated this to our Credit Control Department; we will be in touch shortly.
Kind Regards,
The GloCell Team