1 reviews | Active since May 2013
INCORRECT BILLING. NO ANSWER @ CALL CENTRE
<p>Dear glocell. Month 2 and already there are problems. I was lookiing forward to better service but i guess i should not hold my breath. Last month my billing was perfect. This month im being billed for calls and data etc and i am on topup option. How on earth does that work. Please assist me to resolve. Also i was on hold for more then 10 min on the call centre line. I think that is ridiculous as now you guys are also waisting our money. </p>
Dear Lindy,
We are really sorry for the way you feel. We fully understand your frustration in this regard. We sincerely apologise for the inconvenience caused as a result of this. We have been receiving an influx of customer queries, we have been resolving them on a one-on-one basis. We assure you that we will look into your matter and resolve your query. Your reference number with our support team is 315985.
Warm Regards,
GloCell
Best regards,
Dear Lindy,
We are really sorry for the way you feel. We fully understand your frustration in this regard. We sincerely apologise for the inconvenience caused as a result of this. We have been receiving an influx of customer queries, we have been resolving them on a one-on-one basis. We assure you that we will look into your matter and resolve your query. Your reference number with our support team is 315985.
Warm Regards,
GloCell
Best regards,