1 reviews | Active since Aug 2015
Incorrect billing and SPAM SMSs
<p>I have been incorrectly billed by Glocell for two months in a row. The first time for data I never used, and the second time for content services that I never subscribed to (and which I do not even know how to). This is supposed to be a data only SIM in a tablet with a 5GB per month contract.</p> <p> </p> <p>They are now refusing to help me or to reverse the charges. If one phones to find out what is going on, they simply put you on hold.</p> <p> </p> <p>They are basically de*****ing me and violating the POPI act.</p>
'
Official private business reply:
Dear Mr Scheepers,
Thank you for taking the time to air your dissatisfaction.
We are sincerely sorry for the break down in service as well as for the inconvenience caused.
Please rest assured that we have escalated your billing dispute to the relevant department - your reference number is: ********** 7. A consultant will be in touch, to assist you, shortly.
Warm Regards
The GloCell Team'
OK.
No one has been in touch.
Well someone did try to phone back the tablet that the Cell C data SIM is in. But only once.
It seems as if the Glocell system does not differentiate between data only SIMs and Voice SIMs. This would be a serious business system database design flaw, leading to the types of business process issues that they/I have been experiencing.
They should have a seperate contact details data set for them to be able to contact customers with data only SIMs
'
Official private business reply:
Dear Mr Scheepers,
Thank you for taking the time to air your dissatisfaction.
We are sincerely sorry for the break down in service as well as for the inconvenience caused.
Please rest assured that we have escalated your billing dispute to the relevant department - your reference number is: ********** 7. A consultant will be in touch, to assist you, shortly.
Warm Regards
The GloCell Team'
OK.
No one has been in touch.
Well someone did try to phone back the tablet that the Cell C data SIM is in. But only once.
It seems as if the Glocell system does not differentiate between data only SIMs and Voice SIMs. This would be a serious business system database design flaw, leading to the types of business process issues that they/I have been experiencing.
They should have a seperate contact details data set for them to be able to contact customers with data only SIMs
Still not been contacted. And still being **********.
Stay away from this company
Still not been contacted. And still being **********.
Stay away from this company