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Anono A

1 reviews | Active since Feb 2016

06 May 2016, 10:45

Incorrect Billing and Pathetic Service by the worst company ever!!

I signed up for a contract with auto page in June 2014. The contract cost R229 per month. I was then transferred over to Glocell recently but not on a voluntary basis. In February 2016 before I could be transferred I changed my contract to a top up due to me being overcharged. At the end of April 2016 after switching to a top up, I was billed an amount of R1619. I queried this with Glocell and they advised that they would look into it and get back to me. My first query was on the 15/04/16 and to date have not received a response only empty promises. I even spoke to the office of the ceo who advised that they will look into it and are awaiting a response from Cellc to advise how the data was used. I then received an itemised billing in the interim stating that I had used the data from the 01/03/16 @ 1819 continuously to the 03/03/16 at 17:11 and then again on the 06/03/16 @ 21:38 I used 1024 of data and then again on the exact same day and time I used 1,369,502,720 of data. Firstly, I did not use this data.Secondly after switching over to a top up contract on the 29/02/16, I was unable to connect to the Internet with the contract sim and was therefore unable to make use of the data. Thirdly, I am a working class person who doesn't have the time to sit on the Internet for so many days in a row. Also, when I am not using the Internet I do not leave my modem plugged in. I am being ******. This is not the first time that this had occurred. During the first month of my contract the same thing occurred and when I queried I received no feedback so I let it go. This time I refuse to leave it alone. After being advised by GloCell that they are awaiting a response from Cellc I got no other information. I then decided to put Cellc on hello Peter explaining my problem. I received a call from Cellc and they advised that my number doesn't even exist on their network. So who's network am I on if I have a cellc number? I was then advised that I needed to speak to Glocell as the contract is with them. I have tried to contact GloCell on numerous occasions but have received no response. Previously I was **** to as well because they were doing nothing about it.GloCell is the worst company that anyone can deal with. I WILL NEVER TAKE A CONTRACT WITH THEM AND ADVISE THAT NO ONE DOES. I want my money back. I have other commitments. I cannot afford to be ******. I want answers and my money back or else I will continue to pursue this matter by going further through the media and any means possible. This is completely ridiculous.

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Replies (1)
Glocell
Glocell's reply23 May 2016, 11:48
Official

Hi Sharen,

We are really sorry for the way you feel and for the experience that you have had so far. We have forwarded your details to our support team who will look into your billing matter. We sincerely apologise once again for the inconvenience that you have had.

Warm Regards,

GloCell