Incorrect Billing
<p>I received my monthly statement from Glocell on 14/05/16. I have a top up contract which I took with Autopage but has since been transferred to Glocell. Since the inception of my contract I have never been charged for usage and the contract was transeferred with the same terms and conditions. I have been trying to call Glocell since 16/05/2016 to get clarity on the wrong invoice that I have received. I have logged an online complaint, sent an email to their billing department and have been trying to call their call center to no avail. This is totally unacceptable for the type of service I am receiving from them</p>
Dear Nthabiseng,
We are really sorry for the way you feel and for the lack of assistance that you have received with your billing query. We have re-opened your billing query with our support team and we assure you that they will help you resolve this. We sincerely apologise for the inconvenience that his has caused you.
Warm Regards,
GloCell
Best regards,
Dear Nthabiseng,
We are really sorry for the way you feel and for the lack of assistance that you have received with your billing query. We have re-opened your billing query with our support team and we assure you that they will help you resolve this. We sincerely apologise for the inconvenience that his has caused you.
Warm Regards,
GloCell
Best regards,