Incorrect BIlling

I am incredibly ****ed of after receiving my second bill from Glocell only to see that I am STILL being charged for CLIP and SIM INSURANCE. I called in and spoke to a consultant named ZAKHONA, who told me that she logged for these services to be removed. She gave me a task number – *** This consultant was also rude and could not assist me properly, she continued to talk as I was trying to explain my problem. After telling her to shut up, she then cuts the call on me stating that I used vulgar words on her. PLEASE EXPLAIN TO ME , HOW IS “SHUT UP” A VULGAR WORD?????????????????????????? The consultants should be trained to LISTEN to their clients and then try to assist! After posting on Facebook, SHANNON called me, apoligised and then told me that he will get back to me to make sure that the CLIP and SIM INSURANCE is cancelled. I AM STILL WAITING FOR HIS CALL BACK! I received another bill with the VAS STILL ON! I AM NOW HIGHLY ****ED OF WITH THIS **** SERVICE AND I WILL NOT PAY FOR VAS THAT I DO NOT WANT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!