Incorect Billing

<p>This is very frustrating and disappointing. I was an altech and Cell C customer and migrated to Glocell. With the migration there has been a mess up with my billing. I have tried on several occasions to sort this matter out either by calling Glocell or emailing them. Now today I got a call from Nimble attorneys informing me that I have been handed over.</p> <p>I really need assistance with this matter. I will pay the outstanding balance on this account if it's the correct amount that I am billed for.</p> <p>This is what happened with my account:</p> <p>My package was migrated to the infinity package whilst still with autopage. I did not upgrade the package, as the contract was not due for an upgrade, therefore I did not receive a new handset, yet my statement every month is showing me that I'm being charged for a device fee of R400 (which is for my old handset) an a network device payment for the amount of R800 incl vat. I should not be charged for another device payment. I'm also still being charged for calls on the infinity package.<br />I did go into a GloCell branch an the agent there did say that he escalated the query (this was 3 months ago) However he also explained to me that I should not incur any costs except the infinity package cost incl vat for the amounts of R999 + device fee R399 (for samsung S5) yet I am being invoiced for the amount of R2325 every month.</p>