TL
Thea L
1 reviews | Active since Feb 2017
16 May 2016, 07:54
***********
<p>I have cancelled an order on the 4th of April and advised they dont need to cancel delivery as well....yet, on the 9th of May they still delivered the router. I sent them an email requesting they send someone to come and collect it as DHL did not want to take the parcel back with them again. I sent them 3 email requests and they just rep**** back that they have a high volume of queries and will get back to me. It has been a week now and NO ONE has contacted me!!! why must I phone and use my airtime becaus they are ***********. </p> <p>Ticekt no 18680 18679 18678</p>
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Glocell's replyOfficial
30 May 2016, 11:52Dear Thea,
We are really sorry for the way you feel and we are really sorry that you have not been assisted as yet. We have forwarded your details to our support team who will look into your matter. We sincerely apologise for the inconvenience caused as a result of this. We have been receiving an influx of queries; we assure you that you will help you resolve your matter, please bear with us during this time.
Warm Regards,
GloCell
Best regards,
Glocell's reply30 May 2016, 11:52
Official
Dear Thea,
We are really sorry for the way you feel and we are really sorry that you have not been assisted as yet. We have forwarded your details to our support team who will look into your matter. We sincerely apologise for the inconvenience caused as a result of this. We have been receiving an influx of queries; we assure you that you will help you resolve your matter, please bear with us during this time.
Warm Regards,
GloCell
Best regards,