Incompetence at it's best
<p>Hi, I specifically asked that my account move over to prepaid on 31 August. I sent through the form well in advance and I also phoned on the 18th of August to confirm that it would move to prepaid. It was confirmed that it would. This morning I received free minutes and a data bundle again, which means it didn't. I spoke to the call centre and the only answer I got from them is that they'll escalate it. I don't want it escalated, I want it sorted out before the weekend, because in the meantime I'm paying for a contract with another company that I can't use, because I can't do a sim swap due to your incompetence. Please sort it out.</p>
Dear Mr van Niekerk,
We must apologise for the inconvenience we have caused for you as well as the lack of service delivery - it is totally inexcusable.
An experienced GloCell Team Member will be contacting you to rectify this situation as soon as possible.
Warm Regards
The GloCell SA Team
Dear Mr van Niekerk,
We must apologise for the inconvenience we have caused for you as well as the lack of service delivery - it is totally inexcusable.
An experienced GloCell Team Member will be contacting you to rectify this situation as soon as possible.
Warm Regards
The GloCell SA Team
This still does not resolve my problem of now paying for 2 contracts because of your incompetence. I have already spoken to your call centre and they only advise me that there is a backlog on your side with cancelling the contract. So now I'm getting charged another month and I also can't switch to my new contract because you have a backlog?
I sent through the cancellation form 1 July 2016. It is now 5 September 2016 and now you're saying sorry you've got a backlog? This is againt the consumer protection act to keep on charging me for a service after I have legitemitely sent through my cancellation form well in advance and phoned twice to confirm that it would go over to prepaid.
Unacceptable.
This still does not resolve my problem of now paying for 2 contracts because of your incompetence. I have already spoken to your call centre and they only advise me that there is a backlog on your side with cancelling the contract. So now I'm getting charged another month and I also can't switch to my new contract because you have a backlog?
I sent through the cancellation form 1 July 2016. It is now 5 September 2016 and now you're saying sorry you've got a backlog? This is againt the consumer protection act to keep on charging me for a service after I have legitemitely sent through my cancellation form well in advance and phoned twice to confirm that it would go over to prepaid.
Unacceptable.
To top it off, I never actually signed up for anything with Glocell. I was a Nashua Mobile subscriber, which then got moved to Autopage Cellular and now to Glocell. Very annoyed with the level of service so far with Glocell.
To top it off, I never actually signed up for anything with Glocell. I was a Nashua Mobile subscriber, which then got moved to Autopage Cellular and now to Glocell. Very annoyed with the level of service so far with Glocell.