Impossible to terminate contract - ***

<p>I’m very disappointed and frustrated with GloCell’s service delivery at this stage.</p> <p> On the 14th of June 2016, I contacted GloCell to upgrade my existing contract. I was informed that the process will be finalized and the handset will be delivered within 7 to 14 days.</p> <p>On the 28th of June, I contacted GloCell requesting the progress. The consultant informed me that the process was delayed due to high volumes of upgrades / calls / problem reporting but that it will be resolved within 48 hrs.</p> <p>On the 1st of July I contacted Glocell again. According to GloCell, the handset was booked out of the warehouse but that there is now a problem with my address. But what is funny, with every call I had to confirm my address. It was rectified and again will be delivered within 48 hrs.</p> <p> On the 12th of July, I send an e-mail to GloCell with similar information as above. A complaint was registered (***) but no feedback from GloCell up to date.</p> <p>Several calls were made to GloCell during the week of 11 to 15 July and every single call was ended by the 48 hrs promise.</p> <p>On the 15th of July 2016, I again contacted GloCell and an urgent complaint (ref. ********** 4) was send via e-mail to GloCell’s head office. Again the 48 hrs promise.</p> <p>On Monday afternoon (18 July approximately 19h00), I was so frustrated and contacted GloCell again to cancel my upgrade, this was then 5 weeks later. The consultant refused to assist me with my request.</p> <p>I eventualy managed to cancell my upgrade request and then requested Glocell not to renew my existing contract but to terminate my contract after the 2 year period. I still want to keep my number, but as a "pay as you go" - no contract!</p> <p>I completed a "termination agreement" and e-mailed it to Glocell on 20 Sept 2016 requesting them to terminate my contract as from 1 Oct 2016.</p> <p>Shortly thereafter I received a SMS from Glocell congratulating me with the upgrade of my contract (an upgrade that I was not aware of and did not requested).</p> <p>On the 9th of October, I received an invoice (invoice no. 776800) from Glocell for the amount of R363.36 that indicated that the contract was not terminated as requested.</p> <p>My concern is - I can not get rid of Glocell; they don't get back to you at all when you registerred complaints or just requests assistance; you cant get hold of them on the phone (I was on hold with Glocell over 2 hours today, 12 Oct 2016, with no sucsess).</p> <p>Please help, I just want to terminate this contract.</p> <p> </p> <p>Kind regards</p> <p>Dirk Harmse</p> <p>ID - 640 ********** 086</p> <p>cell - ********** </p>