1 reviews | Active since May 2016
<p>Since being moved from Autopage/Nushua to Glocell I have had my data bundles removed (two seperate contracts) and am not able to contact anyone to sort this out.</p> <p> </p> <p>It's simple theft as far as I'm concered as I'm now being charged out of bundle rates for something I already am contracted for.</p> <p> </p> <p>I have three seperate reference number from the three occasions I have sent off request for assitance but not once has anyone contacted me. I also tired to contact Glocell via ther *** number which resulted in being cut off after a 35 minuted wait.</p> <p> </p> <p>I suspect that the only way to reslove this is to move my contract?</p> <p> </p> <p>Stafford Kirby</p>
Dear Stafford,
We are really sorry for the way you feel and for the lack of assistance that you have received. We apologise for the delayed response. We have been receiving an influx of customer queries; which has resulted in acknowledging and resolving each query on a one-on-one basis, this has also caused a delayed in the resolution time frame. We have notified our support team of your matter; we assure you that they will help you resolve your matter. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Best regards,
Dear Stafford,
We are really sorry for the way you feel and for the lack of assistance that you have received. We apologise for the delayed response. We have been receiving an influx of customer queries; which has resulted in acknowledging and resolving each query on a one-on-one basis, this has also caused a delayed in the resolution time frame. We have notified our support team of your matter; we assure you that they will help you resolve your matter. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Best regards,
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