*******ly billed months after my contract ended

<p>I bought a cellphone on contract with Glocell, i however settled my account in August when my contract was due to end in December 2016.</p> <p>I got the settlement amount from them and emailed them proof of payment as advised by them and they acknowledged payment.</p> <p>We are now in June 2017 and Glocell is still debitting my account. My contract value was R549, but they have debitted me with obsured amounts from R1200- R1500+ a month since January.</p> <p>I have called them, emailed them and even went to a walk in Branch at Mall at Reds where they acknowledged that the mistake was on their part and gave me a termination form to sign,which i did and returned it back to them. They then promised to resolve the matter.</p> <p>I have been debitted twice after this promise.</p> <p>I have reverse their transactions every month and this is ruining my credit record.</p> <p>What is worse is that they showed that my account with Glocell reflects as closed on their system but they keep debitting my bank account.</p> <p>Why are they not communicating with their finance/ billing department with regards to the status of my account.</p> <p>Why is finance debitting against a closed off account?</p> <p>I have asked them time and again what it is that they are debitting me for. I got no answers instead they sent me a statement reflecting my reversals. I have explained to them that i have reversed the amount because i dont know why they are billing me. I received no response thereafter.</p> <p>I need answers.... I need to know why I am being billed.</p> <p>I regret purchasing a device from Glocell and i will spread the word to everyone who cares to listen just how *********** and pathetic Glocell is as a brand.</p> <p>I have given them numerous opportunities to rectify their mistake but they have failed to do so</p>