*******ly Billed for Months after Cancelling Contract
<p>I have a contract which reached its end towards the end of 2016. I have phone numerous times (but the call always cuts when I reach position 1 in the queue). I have emailed the Termination of Subscriber Agreement. I even completed the contact form on GloCell's website in desperation of trying to get hold of them. I have tried everything in my power to get this cancelled, and yet they still insist on *******ly billing me for this.</p> <p>This is a last-ditched attempt to get their attention before taking legal action.</p>
I just managed to get through to Support. A man named Freddy helped me. He asked me to hold and then cut the call. I have the recording.
I just managed to get through to Support. A man named Freddy helped me. He asked me to hold and then cut the call. I have the recording.
Good day Ruan,
We appreciate you taking the time to air your disgruntlement.
Please accept our sincerest apologies for the break down in service you have experienced from the team, as well as for the frustration and inconvenience caused.
Please rest assured that Freddy will be contacting you shortly.
Kind Regards
The GloCell Team
Good day Ruan,
We appreciate you taking the time to air your disgruntlement.
Please accept our sincerest apologies for the break down in service you have experienced from the team, as well as for the frustration and inconvenience caused.
Please rest assured that Freddy will be contacting you shortly.
Kind Regards
The GloCell Team
Thank you. Please note that if this does not get resolved today, I will proceed with logging an ICASA complaint. Your behaviour as a company is ********* and, frankly, ********.
Thank you. Please note that if this does not get resolved today, I will proceed with logging an ICASA complaint. Your behaviour as a company is ********* and, frankly, ********.