******* debit orders, no answer, terrible service

<p>I have been battling to resolve my queries ever since my account has been taken over by Glocell from Altech. I get not joy from phoning you. I just tried to contact you again, after 7 minutes of just holding on and not even speaking to anyone yet,I had to hang up. I have sent numerous mails to the support mail. I received tickets 58092 and 16878. After receiving a mail with the ticket number I have not had anyone from Glocell contact me. I received a statement with the incorrect amount reflecting. I notified Glocell via mail. This month I paid my normal montly fee of R169 on26 Sept. On the 1st of October a debit order of R338 went of my account. So up to date I have paid R507 for a R169 top up account. I have NEVER been a debit order customer, nor did i sign anyting with Glocell to give them the right to deduct any amount from my account. I am at withsend and feel like seeking legal help is my only option left.</p>