MO
Melany O

1 reviews | Active since May 2016

16 May 2016, 08:21

If I could curse, I would!! WORST SERVICE!!!

<p>this is the worst service I have ever received. I was an auto page customer before they changed it to pathetic Glo cell. i cannot get hold of any person to help me with my queries. i have called carnival mall glo cell and a very rude white lady by the name of Michelle answered the phone. she said she cannot help me and gave me a number i should call. i have been holding for 2 hours and still no answer. my monthly instalement is R394.51. firstly Glo cell did not do the debt order as auto page used to. so this money did not go out of my account at the right time so this month it is a double billing. then for the month of May they are charging me additional fees such as data traffic and voice traffic. an extra R129. which i refuse to pay!!!!!!!!!!!!!! my bill went from R394.51 a month to R524.47. This is rediculous!!!!!!!!!!!!!!!!!! i hate this service i am receiving and i want to cancel my contract with these rude people!!! I dont even know why i am posting this as i most probably will not receive any feedback as usual. this acc that i have is linked to this number ***.</p> <p>please contact me on *** Melany Odendaal </p>

0
Replies (2)
Glocell
Glocell's reply30 May 2016, 12:20
Official

Dear Melany,

We are really sorry for the way you feel and for the bad experience that you have had with us so far. We have notified our support team of your matter. We are really sorry for the inconvenience that this has caused you as a result of this. We have been receiving an influx of customer queries, we assure you that we will help you resolve your problem, please bear with us during this time.

Warm Regards,

GloCell

MO
Melany O's update30 May 2016, 12:24
Reviewer Update
thank you, the service is going better now