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yolandi H

1 reviews | Active since Jun 2017

02 Aug 2017, 14:20

i wouldnt even give a star if i had the option

<p>i am so glad i managed to finally terminate my contract with Glocell as the service is shocking and down right pathetic.</p> <p>I had an early termination cost of R1400 That i gladly paid, then to my Surprise (or actually not) glocell took R1900 OFF of my account now "by mistake" because someone didnt capture my payment correctly.</p> <p> </p> <p>Now im told it takes 14 working days to reverse, this is the pathetic service i have ever recieved in my life! you are eager and very quick to take our money but when we need money back, it takes 3 weeks. this is my money, not yours! and then i also get told i can leave the money as credit?! why would i need that! </p> <p> </p> <p>i will take this matter to every newspaper and public media so everyone is aware of the lack of service!</p>

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Replies (1)
Glocell
Glocell's reply03 Aug 2017, 09:56
Official

Good day Yolandi,

We appreciate you taking the time to air your dissatisfaction.

Please accept our sincerest apologies for the lack of service and communication which you have received from the team.

Please rest assured that we are looking into this matter and we will be in touch shortly.

Kind Regards

The GloCell Team