I WANT MY CONTRACT CANCELLED AND REFUNDED FOR THE PREMIUM I AM ALREADY PAYING FOR A PHONE THAT I HAVE STILL NOT RECEIVED A MONTH LATER!!!!!!

I upgraded to a Samsung Galaxy Note 8 in February 2018, and received a Samsung Galaxy S8 upon delivery instead. upon receiving the device which was incorrect (the S8 instead of the Note 8 that I ordered), I immediately informed GloCell on the 28th of February . They assured me that the correct device would be delivered and that the situation would be rectified withing two days (by the 1st of March). I went as far as calling CellC as they are the distributors for GloCell in terms of my contract. They then collected the S8 from me and sent it in for repairs, and then sent it back to me. The phone did not need repairs, it was not even opened yet. The phone needed to be swapped for the Note 8 that I originally ordered from them. I have spoken to numerous customer consultants and managers namely, Loshni, Prabashni, and Kevin. It is now the 27th of March 2018 and the situation has still not been resolved. I have yet to receive even a phone call from any of these managers or consultants or in fact anyone from GloCell, I also spoke o the customer retention manager, which was also to no avail. It has been a month and I still have not received my phone. I even went as far today as to send Loshni and Prabashni a copy of my complaint form which I submitted to the National Consumer Council, and they remain unbothered.