I cannot believe they can survive with service like this!

<p>My cell phone contract switched over to Glocell with everyone elses from Altech Autopage. From then my bill went from around R500 each month to over R1000 each month. After a few months of it happening repeatedly I went into the Glocell store at Westwood mall. There I was informed my data usage was causing the increase only to find my extra 500mb data bundle I had with Altech Autopage was not taken over to Glocell. I asked Glocell for the extra 500mb data bundle to be added each month but still my bill was around R1000. On returning to the store again and investigating further with the consultant I found that my Casual Chat 100 contract which was to have 100 free anytime any network minutes was infact only free for Cell C to Cell C calls which again was not the case with Altech Autopage. I was told by the consultant that the contract should be exactly what it was before and I would be refunded for the error and so a query was logged (ticket no: ********** 0 and ********** 5) around the 22nd November 2016. Well since that date I have never heard from anyone at Glocell and so have had to go to the store on numerous occasions to chase this up and emailed the complaints department at Glocell but am still no closer to an answer. No one has ever phoned me to feedback any information or apologise or any contact whatsoever and it has been over 2 months now. I am furious and this to me is just shocking business practise. Every month I am losing money while they take their time to deal with my issue if they even are. I hope this will bring a response from Glocell.</p>